Cookie Policy

1. Introduction

ZyroGo’s website and online booking platform use cookies and similar technologies to help our services work properly, understand how visitors use our site, and support certain features such as saved preferences and analytics. This Cookie Policy explains what cookies are, the types of cookies we use, how they interact with our systems, and the choices you have about their use.

This policy applies to anyone who visits our public website, uses our online booking tools, or interacts with ZyroGo content that is delivered through a web browser or compatible device. It should be read together with our Privacy Policy, which explains more broadly how ZyroGo collects, uses, and protects personal information in connection with our transportation services.

By continuing to browse our site, using the booking platform, or interacting with ZyroGo pages after seeing a cookie notice, you acknowledge that cookies and similar technologies may be used as described in this policy, to the extent permitted by applicable law and your browser settings. You can manage or change your cookie preferences at any time, as outlined in the “Managing Cookie Preferences” section.

2. What Are Cookies

Cookies are small text files or pieces of data that a website stores on your computer, phone, or other device when you visit it. They allow the website to remember certain information about your visit, such as your preferences or whether you are logged in, so pages can function properly and feel more tailored to you.

First-party cookies are set directly by the website you are visiting and can only be read by that website, typically to support core functions and improve your experience. Third-party cookies are set by other organizations whose content or tools are embedded on the site you are visiting, such as advertising networks, social media plugins, or analytics providers. These third parties may use cookies to understand how you interact with different websites over time, often for analytics or advertising purposes.

Session cookies are temporary and are deleted automatically when you close your browser, helping a site remember actions during a single visit, like items in a booking flow. Persistent cookies stay on your device for a longer period, until they expire or are deleted, so a site can remember things like language or login details between visits.

While cookies can store identifiers or codes linked to a browser, they do not typically identify you by name on their own, but they may be associated with other information to recognize a particular user or account.

3. Types of Cookies We Use

ZyroGo uses several categories of cookies and similar technologies to support the operation of the website and booking platform, understand how people use them, and, where enabled, tailor content and offers. Grouping cookies into clear categories helps explain what information is collected, how it is used, and which tools are optional versus strictly necessary for the service to function.

Essential (or “necessary”) cookies are required for core site features such as secure login, maintaining a booking session as you move between pages, load balancing, and preventing fraud or misuse. Without these cookies, key parts of the site or booking flow would not work properly, so they cannot be turned off through cookie preference tools, although they can be blocked in your browser settings.

Preference or functional cookies help remember choices you make, such as language, region, or saved details you choose to store for a smoother booking experience. These cookies are not strictly required for the site to operate but make it easier and more personalized to use ZyroGo’s services.

Analytics or performance cookies collect information about how visitors use the website, such as which pages are visited, how long pages take to load, and general patterns of use. This information is aggregated and used to improve site performance, enhance usability, and understand which routes, features, or content are most helpful to customers.

Where enabled, marketing or advertising cookies are used to show more relevant ZyroGo ads or messages on other sites or platforms and to measure the effectiveness of those campaigns. These cookies may track that a browser visited ZyroGo’s website and later display tailored offers, such as promotions on routes you previously viewed, and generally require consent under Canadian privacy rules when they involve behavioral advertising.

4. How We Use Cookies

ZyroGo uses cookies and similar technologies to support the secure and reliable operation of its website and online booking platform, to understand how visitors use these services, and, where enabled, to tailor content and marketing. Cookies help maintain a consistent booking session as you move between pages, support secure login and account-related features, and protect against misuse or fraudulent activity.

Cookies are also used to remember certain choices you make, such as language, region, or previously entered details you choose to save, so that future visits and bookings are faster and more convenient. Analytics tools rely on cookies to generate aggregated statistics about site traffic, performance, and usage patterns, such as which pages are visited most often or where users encounter errors, which ZyroGo uses to improve routes, content, and digital experience over time.

Where marketing or advertising technologies are in use, cookies and pixels may help show ZyroGo ads or messages that are more relevant to your interests and measure whether campaigns are effective, for example by seeing if a visitor who viewed a route later completes a booking. In line with Canadian privacy requirements, ZyroGo distinguishes between cookies that are necessary for the service to function and optional tracking used for analytics or advertising and relies on consent where required before setting non-essential cookies.

5. Third-Party Cookies

When you use ZyroGo’s website or booking platform, certain cookies, pixels, and similar technologies may be set by third parties whose services are integrated into our site, such as analytics providers, advertising networks, or embedded content providers. These third-party tools can recognize your browser or device when you visit ZyroGo and may also recognize it when you visit other websites that use the same services, allowing them to build aggregated statistics or deliver interest-based advertising.

Examples of these technologies include analytics scripts that measure traffic and performance, advertising pixels that help show ZyroGo ads on other websites or social media platforms, and embedded content such as maps, videos, or social media plugins. Information collected through these third-party cookies and pixels is handled by the relevant provider and is subject to that provider’s own privacy or cookie policy, which may describe in more detail how they use information across different sites and services.

ZyroGo configures these tools to the extent reasonably possible but does not control all aspects of how third parties use their technologies and cannot guarantee how they process data once it is collected on their systems. For non-essential third-party cookies used for analytics or advertising, ZyroGo seeks consent where required under Canadian privacy rules and supports choices made through ZyroGo’s cookie settings, your browser controls, and, where applicable, recognized advertising preference tools.

6. Managing Cookie Preferences

ZyroGo provides a cookie banner and settings tool that allows you to choose how non-essential cookies are used on the website and booking platform, including categories such as analytics and marketing where enabled. You can accept all optional cookies, reject them, or select specific categories, and you may change these choices at any time using the “Cookie Settings” link or a similar control made available on the site.

Under Canadian privacy principles, consent for cookies that collect personal information should be meaningful, which includes a clear explanation of what data is collected and the ability to withdraw or adjust consent without undue effort. When you update your preferences, ZyroGo will apply those changes on a going-forward basis, and previously stored cookies may be cleared or will no longer be used for the purposes you have withdrawn consent for, to the extent technically feasible.

In addition to ZyroGo’s on-site tools, most browsers allow you to manage cookies directly, including blocking all cookies, blocking third-party cookies, or deleting cookies from specific sites. If you choose to block or delete certain cookies through your browser, some features of the website or booking flow may not function properly, especially those that rely on essential cookies for security and core functionality.

7. Cookie Retention

Cookies are stored on your device for different lengths of time depending on their purpose and how your browser is configured. Some cookies last only for the duration of your browsing session and are deleted when you close your browser, while others are “persistent” and remain for a set period so that the site can remember your preferences or recognize returning visits.

Essential cookies used for security, load balancing, or maintaining a booking session are typically kept only as long as needed to provide those functions and to protect ZyroGo’s systems from misuse. Preference and functional cookies may remain on your device for a longer period so that choices such as language or saved details can be applied on future visits, but their duration is limited to what is reasonably necessary for these purposes.

Analytics and marketing cookies set by ZyroGo, or its providers are configured with defined expiry periods (for example, several months to a few years), and ZyroGo aims to keep these durations no longer than needed for measuring usage trends or running campaigns. You can also delete cookies at any time using your browser settings, and where consent is withdrawn through ZyroGo’s cookie tools, non-essential cookies will no longer be used for the purposes you have turned off, subject to technical limitations.

8. Changes to This Cookie Policy

ZyroGo may update this Cookie Policy from time to time to reflect changes in our website, booking platform, technologies, or applicable privacy requirements. Any updated version will be posted on this page with a revised “Last Updated” date so you can see when it was last changed.

In some cases, particularly where changes materially affect how cookies or similar technologies are used, ZyroGo may provide additional notice, such as a refreshed cookie banner or a notice on the website. Continued use of the site and booking tools after changes take effect will be treated as acknowledgment of the updated Cookie Policy, to the extent permitted by applicable law.

9. Contact Information

If you have questions about this Cookie Policy, or how ZyroGo uses cookies and similar technologies, you can contact ZyroGo using the details below. You may also reach out if you wish to better understand your choices, raise a concern, or exercise privacy rights related to information collected through cookies, where applicable under Canadian law.

ZyroGo Privacy Officer
Corporate Office - ZyroGo Inc.
Mailing address:
Suit 200 - 405 Britannia Rd. E
Mississauga, ON
Canada L4Z 1X9
Email: privacy@zyrogo.ca