Careers

Premium Intercity Mobility. Real Routes. Real Impact.

ZyroGo is building a better way to travel between Ontario's cities through reliable schedules, professional service, and a passenger experience that people can depend on. Every trip we operate relies on the people behind it — skilled drivers, coordinated operations staff, and a support team focused on delivering consistent quality. If you take your work seriously and want to contribute to a growing transportation company built on discipline, clarity, and professionalism, we welcome your interest in joining ZyroGo.

Why Work With ZyroGo

• Stable, scheduled routes: ZyroGo operates structured intercity schedules, allowing team members to plan working hours with greater consistency.
• Safety-first operations: We prioritize safety through driver training, maintenance standards, and operational procedures designed to protect both staff and passengers.
• Professional culture: Clear conduct standards help maintain a respectful environment where drivers, staff, and passengers are treated with professionalism.
• Modern tools: Digital dispatch systems, app-based ticketing, and real-time communication tools support efficient daily operations.
• Small fleet, high standards: Working within a focused intercity service allows individual contributions to be visible and valued.
• Growth opportunities: As ZyroGo expands routes and services, team members may have opportunities to take on additional responsibilities or leadership roles.
• Respectful workplace: We maintain consistent expectations of professionalism across all roles, creating a balanced and accountable work environment.

Who We’re Hiring

A. Drivers

Coach Bus Driver (13–56 Seat)

• Safely operate a coach bus or passenger van on scheduled intercity routes across Ontario.
• Greet and board passengers, verify tickets via QR scan, and assist with luggage handling.
• Follow ZyroGo safety, conduct, and operational procedures, including pre-trip vehicle inspections.
• Communicate with dispatch regarding delays, incidents, route updates, or passenger concerns.
• Enforce ZyroGo’s Passenger Code of Conduct calmly and professionally.
• Respond to onboard situations according to training and safety procedures.

• Valid Ontario Class F licence or higher (C, B, or equivalent with Z endorsement).
• Minimum 3 years of safe commercial or passenger driving experience.
• Clean driving abstract with no serious infractions.
• Ability to lift and manage luggage up to 23 kg (50 lbs).
• Professional attitude with strong customer service skills.
• Availability for early morning, evening, and weekend schedules.

Relief / Part-Time Driver

This role follows the same responsibilities and requirements as the full-time driver position, with a more flexible or on-call schedule. It is suitable for experienced drivers seeking supplemental working hours or progression into a full-time role.

B. Operations

Dispatcher / Operations Coordinator

• Monitor trip status, coordinate with drivers, and manage scheduling adjustments.
• Communicate service updates or disruptions to passengers through digital channels.
• Coordinate vehicle allocation, route coverage, and driver assignments.
• Log incidents, delays, and operational issues.
• Support onboarding and daily operational coordination.

• Experience in dispatch, logistics coordination, or transportation operations.
• Strong written and verbal communication skills.
• Comfortable working with scheduling software, CRM tools, and communication systems.
• Ability to remain calm and organized during operational disruptions.
• Availability for shift-based schedules including weekends or holidays.

Fleet Support / Vehicle Preparation

• Prepare vehicles for daily service, including cleaning, supply checks, and fuelling.
• Perform basic pre-trip and post-trip inspections.
• Report maintenance concerns where identified.
• Assist with luggage handling when required.

• Reliable and punctual approach to daily responsibilities.
• Ability to perform light maintenance and preparation tasks.
• Valid Ontario Class G licence.
• Ability to lift up to 23 kg (50 lbs).

C. Customer Support

Customer Support Representative (Email / SMS / Phone)

• Respond to passenger inquiries regarding bookings, cancellations, refunds, and travel credits.
• Process ticket adjustments according to ZyroGo policy timelines.
• Coordinate lost and found requests with drivers and operations staff.
• Escalate complaints or accessibility concerns following internal procedures.
• Maintain accurate records in CRM or support systems.

• Strong written communication skills in English (French is an advantage).
• Previous experience in customer service or travel-related support roles.
• Comfortable using CRM tools, email platforms, and digital communication tools.
• Detail-oriented and professional in handling customer interactions.
• Availability for flexible scheduling, including evenings or weekends.

D. Management (Future Roles)

Route Supervisor / Operations Lead

As ZyroGo expands services, experienced professionals may be required to oversee route performance, driver coordination, and service quality standards. Applicants with backgrounds in transportation operations, logistics, or fleet management are encouraged to express early interest for future leadership opportunities.

• Valid Ontario driver's licence appropriate to the role.
• Clean driving abstract where applicable.
• Willingness to undergo background checks and provide references.
• Professional communication skills across written, phone, and in-person interactions.
• Punctual and customer-focused mindset.
• Ability to handle luggage up to 23 kg (50 lbs) where role responsibilities require.
• Legal authorization to work in Canada.

These requirements represent general hiring expectations and do not constitute a binding employment contract.

What Success Looks Like at ZyroGo

We look for professionals who take ownership of their work and consistently maintain high standards. Success at ZyroGo is defined by reliability, professionalism, and the ability to deliver a consistent experience for passengers and colleagues.

• On-time mindset: You treat the schedule as a commitment to every passenger waiting at the stop.
• Calm decision-making: Whether managing delays, operational changes, or unexpected situations, you remain composed and follow established procedures.
• Passenger respect and rule enforcement: You maintain a professional and respectful approach while confidently applying ZyroGo policies when needed.
• Safety-first approach: Speed limits, pre-trip checks, seatbelt procedures, and safety protocols are followed consistently.
• Communication with dispatch: Operational updates are communicated clearly so issues can be addressed early.

A Day in the Life at ZyroGo

You arrive at the yard 30 minutes before your first departure. You run through the pre-trip inspection and checklist, - lights, tires, fluids, interior. You confirm the day's route and passenger count with dispatch. At the stop, passengers start arriving 15 minutes early. You scan tickets, load luggage, greet people by name when you can. The highway is clear, and you're rolling on time. Midway through the route, dispatch pings you about a pickup location change at the next stop - construction. You acknowledge, adjust, and let the affected passengers know calmly when they board. By the end of the day, you've completed your runs, filed your post-trip report, and parked the vehicle. Clean. Professional. Done.

Hiring Process

Our hiring process is structured to ensure alignment between candidate experience and role requirements. Timelines may vary depending on the position and hiring needs.

• Application submission: Complete the online form with required personal and professional details.
• Screening conversation: A short call may be arranged to review your background and interest in the role.
• Verification process: Driving records, references, or relevant qualifications may be reviewed where applicable.
• Interview: Selected candidates may be invited for a video or in-person discussion with the operations team.
• Training and onboarding: Successful applicants receive role-specific guidance on ZyroGo procedures and tools.
• Start confirmation: Work schedules and start dates are confirmed once onboarding is completed.

Hiring timelines vary depending on operational requirements and seasonal demand.