FAQs

• You can book ZyroGo tickets online through our booking platform using a valid debit or credit card.
• Select your origin, destination, date, and departure time, then choose the number of passengers and complete payment to confirm your trip.
• After booking, you will receive a confirmation email with your ticket and QR code, which you will need to present at boarding (printed or on your phone).
• Booking in advance is strongly recommended, as seats are limited on both 13-seat vans and 56-seat coaches and trips can sell out.

• Yes, you can change your ticket before departure, subject to time cutoffs and availability on your new trip.
• If you change your plans more than 12 hours before departure, you can switch to another ZyroGo departure; fare differences may apply.
• If you change between 12 hours and 2 hours before departure, only limited options may be available, and you may be moved using travel credit rather than a refund.
• Within 2 hours of departure, or after the scheduled departure time has passed, tickets are considered used and are no longer eligible for changes or refunds—you would need to buy a new ticket.
• To request a change, follow the “Manage my booking” link in your confirmation email or contact ZyroGo customer support before the relevant cutoff time.

• If you cancel more than 12 hours before departure, you may choose between 100% ZyroGo Travel Credit or a refund to your original payment method minus a small processing fee.
• If you cancel between 12 hours and 2 hours before departure, you are eligible for 50% ZyroGo Travel Credit and no refund to your card.
• If you cancel within 2 hours of departure, or do not cancel and simply do not travel, the ticket becomes non-refundable, and no travel credit is issued.
• All cancellation requests must be submitted before your scheduled departure time; once the departure time has passed, no refunds or credits are available even if you did not travel.
• Travel credits are issued to the email on file and can be used toward future ZyroGo trips within the validity period set out in the policy.

• If you arrive late or miss your bus for any reason that is not caused by ZyroGo, the ticket is treated as a no-show.
• In a no-show situation, the ticket becomes fully non-refundable, and no travel credit is issued, because the seat was reserved for you and the vehicle was dispatched based on that booking.
• Drivers are required to depart on schedule and cannot wait for late passengers, as this would delay all other customers and later stops.
• If you know you will not make your scheduled departure, please use your online booking tools or contact customer support before the time cutoffs above changes or partial credit may still be possible if you act early enough.

• No. ZyroGo tickets are non-transferable and are valid only for the passenger named on the booking, on the specific date, time, and route shown on the ticket.
• This means you cannot give, sell, or transfer your ticket to another person if your plans change.
• If someone else travels using your QR code or booking details, the trip will be treated as used and no refund or credit will be available.
• If you need to change who is travelling, you must cancel (if still within the allowed window) or book a new ticket in the correct passenger’s name.

• ZyroGo is designed as a primarily online, cashless service; the safest way to secure a seat is to book in advance through the website before you travel.
• At some locations, and only when seats are still available, walk-up passengers may be accepted shortly before departure, but this cannot be guaranteed for any trip.
• Where walk-up sales are permitted, they are strictly subject to seat availability and may be limited to specific payment methods (for example, card-only or exact cash), depending on the stop.
• Because trips can sell out and curbside purchases are not guaranteed, passengers who must travel on a particular departure are strongly encouraged to book online in advance.

ZyroGo's refund policy is based on how far in advance you cancel relative to your scheduled departure time.

• More than 12 hours before departure: You can choose between a full refund to your original payment method (minus a $3.99 processing fee) or 100% ZyroGo Travel Credit.
• Between 12 hours and 2 hours before departure: You are eligible for 50% ZyroGo Travel Credit only — no refund to your payment method is available in this window.
• Within 2 hours of departure, or after departure time has passed: The ticket is non-refundable and no travel credit is issued.

The earlier you act, the more options you have. If you know your plans may change, cancelling sooner gives you the most flexibility.

• Refunds are processed to the original payment method used at the time of booking.
• Processing typically takes 5 - 10 business days, depending on your bank or card provider.
• ZyroGo Travel Credits, on the other hand, are issued instantly to your email address on file or applied directly to your ZyroGo account.
• If you have not received your refund after 10 business days, please contact ZyroGo customer support with your booking reference so we can investigate.

• If you cancel within 2 hours of departure, or simply do not show up, the ticket becomes non-refundable and no credit is issued. At that point, the seat has already been held for you and the vehicle is dispatched, so ZyroGo is unable to offer a refund or travel credit.
• If your plans change between 12 hours and 2 hours before departure, you will not receive a refund, but you are still eligible for 50% ZyroGo Travel Credit, which can be used toward any future trip within the credit validity period.
• Our recommendation: if there is any chance your plans may shift, cancel or change your booking as early as possible. The 12-hour mark is the key cutoff for full flexibility.

• A refund returns the fare amount to the debit or credit card you originally used to pay, minus the applicable processing fee. It may take 5–10 business days to appear on your statement.
• A ZyroGo Travel Credit is a credit stored in your account or delivered to your email that can be applied toward any future ZyroGo booking. Credits are issued instantly and remain valid for 12 months from the date of issue.
• When cancelling more than 12 hours before departure, the choice between a refund and a travel credit is yours. In the 12-to-2-hour window, only a partial travel credit is available.

• If ZyroGo cancels a trip or is unable to operate as scheduled, you will receive either a full refund to your original payment method or a travel credit worth 1.5 times the value of your fare — the choice is always yours.
• No fees or conditions are applied when the cancellation is on ZyroGo's side.
• ZyroGo will notify you of the cancellation as soon as possible via SMS, email, or WhatsApp using the contact details you provided at booking.
• Please refer to our Service Agreement for full details on how disruptions and cancellations are handled, including situations caused by weather, road conditions, or other factors beyond ZyroGo's control.

• All ZyroGo pickup and drop-off locations are listed on the Routes page of our website. Each stop is listed in the booking flow with a detailed description and address, so you can see exactly where to wait.
• Your confirmation email also includes the specific pickup location for your trip. Please note that pickup and drop-off points may differ depending on the direction of travel (e.g., eastbound vs. westbound), so always double-check the stop shown on your ticket.
• If there is ever a temporary change to a pickup location, ZyroGo will notify you in advance by SMS, email, or WhatsApp using the contact details you provided at booking.

• Please arrive at your designated pickup location at least 15 minutes before your scheduled departure time. This allows enough time for the driver to verify tickets, load luggage, and depart on schedule.
• ZyroGo vehicles depart on time to stay on schedule for all passengers and downstream stops. Drivers cannot wait for late arrivals, so building in extra time especially if you are unfamiliar with the stop location — is strongly recommended.

• If you are not at the designated pickup location when the vehicle is ready to depart, the driver will proceed without you. This is treated as a no-show, meaning the ticket becomes non-refundable and no travel credit is issued.
• ZyroGo monitors all vehicle movements and will notify you of any service disruptions, but it is your responsibility to be at the correct stop on time. If you realize you may be late, contact ZyroGo customer support as soon as possible — if you act before the relevant cancellation cutoffs, you may still be able to change or cancel your booking.

• No, printing is not required. You can present your ticket electronically on your phone by showing the QR code from your confirmation email at the time of boarding.
• If you prefer a printed copy, that works too. Just make sure the QR code is clear and scannable. Whether digital or printed, your ticket must be presented to the driver before you board.

• Yes. Each passenger must present a valid government-issued photo ID at the time of boarding, along with their ticket. This is a standard security requirement for all ZyroGo trips.
• Acceptable forms of ID include a driver's licence, passport, provincial photo ID card, or other government-issued identification with your photo and name. The name on the ID should match the name on the booking.

• No. ZyroGo tickets are non-transferable and are valid only for the passenger whose name appears on the booking, for the specific date, time, and route shown on the ticket.
• If someone else presents your QR code or booking details, the trip will be considered used and no refund or credit will be available. If the person named on the ticket cannot travel, please cancel or change the booking within the allowed time windows and book a new ticket in the correct passenger's name.
• Please refer to our Service Agreement for full details.

• All ZyroGo seating is on a first-come, first-served basis. There are no pre-assigned seats. When you board, you are welcome to choose any available seat.
• This is why arriving at least 15 minutes before departure matters — not only does it ensure you don't miss the vehicle, but it also gives you the best selection of available seats. Passengers who board earlier naturally have more choices.
• Seating is provided without regard to race, colour, creed, national origin, or any other protected characteristic.

• No, ZyroGo does not currently offer seat reservations. All seats are open and available on a first-come, first-served basis when you board.
• If you have specific seating needs related to a disability, mobility aid, or accessibility requirement, please let us know at the time of booking so we can make reasonable accommodations. Please refer to our Service Agreement for full details on accessible travel and seating support.

• Yes. If you would like additional personal space or need to accommodate a child safety seat, you may purchase an extra seat at the time of booking.
• An extra seat is also required if a passenger is unable to sit comfortably within a single seat without extending into the adjacent seat or aisle. This is a safety and comfort measure for all passengers onboard.
• The extra seat is purchased at the applicable fare and must be booked in advance through the ZyroGo website. Walk-up requests for an extra seat at the pickup location cannot be guaranteed.

• ZyroGo does not guarantee group seating because all seats first come, first served. However, if your group arrives together and boards at the same time, you will typically be able to find seats near each other, especially on less busy departures.
• For the best chance of sitting together, we recommend arriving early to the first stop — at least 15 minutes before departure and boarding as a group. On busier routes, particularly during peak travel periods, sitting together may not always be possible.

Each adult ticket includes the following luggage at no extra charge:

• 1 personal item (Purse/Backpack)
• 1 carry-on bag (max 7 kg)
• 2 checked bags (max 23 kg each)

Your carry-on must be a soft-sided bag that fits in the luggage compartment. Hard-shell carry-ons are not permitted inside the vehicle cabin. You may also bring a small personal item (such as a purse, laptop bag, or small backpack) that fits under the seat in front of you or in an overhead space or in lap.

• Additional checked bags beyond the included allowance currently not available for purchase at the time of booking. Luggage that was not pre-booked may not be accepted while boarding.

• Yes. Each checked bag must not exceed 23 kg (50 lbs). Your carry-on should not exceed 7 kg (15 lbs).
• If a checked bag is overweight (between 23 kg and approximately 32 kg), an overweight surcharge may apply, and the driver reserves the right to decline handling it for safety reasons. Anything significantly heavier or larger than the published limits is not permitted due to vehicle size constraints and driver safety.
• Please weigh your bags before you travel. If a bag exceeds the limit at curbside, ZyroGo cannot guarantee it will be loaded.

• Oversize or overweight checked luggage products are Not Currently Available at ZyroGo and may be introduced in the future. If such an option is added, it is expected to allow larger dimensions up to 213 cm total combined measurements and weights between 50 lb and 70 lb, but anything heavier or larger than those thresholds will remain prohibited for safety reasons.

• No. Bikes, e-bikes, e-scooters, and similar micromobility devices are not permitted on ZyroGo vehicles. This applies to all vehicle types both 13-seat vans and 56-seat coaches.
• This restriction exists due to vehicle storage limitations, battery safety concerns (for electric models), and the potential for damage to other passengers' luggage. There are no exceptions to this rule, even if the item is disassembled or folded.
• Foldable wheelchairs and walkers used as mobility aids are permitted free of charge. Please refer to our Service Agreement for full details on mobility aid accommodation.

Yes. For the safety of all passengers and crew, the following items are strictly prohibited on all ZyroGo vehicles:

• Weapons of any kind (firearms, knives, bats, axes, etc.)
• Illegal or controlled substances (except prescribed medication in your name)
• Flammable liquids, gases, or explosives
• Corrosives, toxic substances, or radioactive materials
• Live animals other than pets in approved carriers and service animals
• E-scooters, bikes, and e-bikes

Dangerous goods including compressed gas cylinders, fuel containers, and large lithium battery devices (other than personal electronics) are not permitted as checked, carry-on, or personal items. ZyroGo reserves the right to inspect luggage and refuse any item that poses a safety risk. Passengers who bring prohibited items may be denied boarding with no refund.

• ZyroGo takes reasonable care when handling checked luggage, but passengers are responsible for ensuring their bags are properly tagged and placed in the correct compartment with a staff member present before departure.
• If you believe your luggage has been lost or damaged during a ZyroGo trip, contact customer support within 48 hours of your travel date with the following details: your name, booking reference, trip date, a description of the item, and your contact number.
• ZyroGo will make reasonable efforts to locate lost items. Found items are held for a limited period (typically 14 days) before being disposed of. If a lost item is recovered and needs to be shipped, courier costs will be the passenger's responsibility.
• Passengers should always keep valuables, medication, travel documents, and electronics in their personal item or carry-on not in checked luggage. ZyroGo does not accept liability for items left behind on the vehicle or for the contents of checked bags stored in the luggage compartment.

Yes, pets are welcome on ZyroGo trips under the following conditions:

• Your pet must remain inside an approved pet carrier for the entire duration of the trip. Pets are not permitted to sit on seats, roam the cabin, or be held on a passenger's lap outside the carrier.
• The pet carrier must fit securely under the seat in front of you. Oversized or bulky carriers that do not fit in this space will not be accepted.
• Pets must be added as an additional service at the time of booking. A pet fee may apply and will be shown during the booking process.
• Please be considerate of other passengers keep the carrier out of the aisle and common areas at all times.

If you arrive at the pickup location with a pet that was not pre-booked, the driver may not be able to accommodate it. We strongly recommend adding your pet during booking to guarantee a spot.

• Yes. Trained service dogs and other recognized service animals are welcome on all ZyroGo trips at no additional charge. Service animals do not need to be in a carrier and may sit on the floor at your feet, provided they are always under your control.
• Passengers travelling with a service animal should carry appropriate documentation supporting their need for the animal. ZyroGo may request this documentation at the time of boarding.
• Service animals must be well-behaved, remain on the floor (not on seats), and not pose a safety risk to other passengers. If you have questions about travelling with a service animal, please contact customer support before your trip so we can ensure a smooth boarding experience.

• If you need assistance related to a disability, mobility limitation, or other accessibility need, please let us know at the time of booking or as far in advance as possible. This helps our team prepare and ensures we can provide the best level of support on the day of travel.
• ZyroGo is committed to providing accessible service. When you contact us in advance, we can coordinate things like boarding assistance, seating arrangements, or luggage help. If you require support on short notice, we will do our best to accommodate your needs, but advance notice allows us to plan more effectively.

• Yes. Foldable wheelchairs, walkers, rollators, and similar mobility aids are transported free of charge on all ZyroGo vehicles. These items are stored in the luggage compartment and do not count toward your checked bag allowance.
• If your mobility aid is battery-powered, please let us know at the time of booking so we can confirm it can be safely stored. Different battery types (sealed lead-acid, lithium-ion, etc.) may have specific handling requirements, and advance notice helps us prepare.
• ZyroGo takes care when handling mobility aids, but given the nature of luggage compartment storage, we recommend that any detachable parts (footrests, cushions, armrests) be removed and kept with you in the cabin to prevent damage during transit.
• ZyroGo is not responsible for any damages caused to the item stored in the compartment. Please refer to our Service Agreement for full details on mobility aid handling and liability.

• Yes. If you require a support person to travel with you for reasons related to a disability. A ticket must be booked for the support person at the time of purchase.
• ZyroGo does not currently offer an automatic free-fare or discounted-fare program for support persons.
• ZyroGo will seat the support person adjacent to the passenger they are accompanying wherever possible, subject to availability on a first-come, first-served basis.

• Wi-Fi is available on some ZyroGo vehicles, but it is not guaranteed on every trip or every vehicle. Where Wi-Fi is available, connection interruptions may occur along the route due to network coverage in certain areas
• We recommend downloading any essential content (maps, entertainment, work files) before your trip, rather than relying solely on onboard Wi-Fi
• ZyroGo does not provide compensation or refunds if Wi-Fi is unavailable or interrupted during your journey

• Power outlets are available on some ZyroGo vehicles, but they are not guaranteed on all trips. Vehicle types and configurations may vary depending on the route and the number of passengers booked, so outlet availability can differ from trip to trip
• We recommend charging your devices before departure to avoid any inconvenience
• ZyroGo does not guarantee uninterrupted access to power outlets, even on vehicles where they are installed

• Washroom availability depends on the vehicle assigned to your trip. Larger coach-style vehicles may be equipped with an onboard washroom, while smaller vehicles may not have one
• ZyroGo does not guarantee washroom availability on any specific departure. If you have concerns about a longer route, we recommend planning accordingly before boarding

ZyroGo expects all passengers to behave respectfully and always follow the driver’s instructions. The following are strictly prohibited on all ZyroGo vehicles:

• Smoking or vaping of any kind (tobacco, marijuana, e-cigarettes, or any other substance)
• Consumption of alcohol or illegal/controlled substances (except prescribed medication in your name)
• Verbal, physical, or sexual misconduct toward other passengers or staff
• Weapons of any kind
• Theft, vandalism, or unruly behaviour, including noise at an unreasonable level
• Strong odours from food, perfumes, lotions, or personal hygiene that cause discomfort to other passengers
• ZyroGo has a zero-tolerance policy for these violations passengers who breach the conduct rules may be asked to leave the vehicle immediately
• No refund, credit, or compensation of any kind will be issued if a passenger is removed from the vehicle or denied boarding due to a conduct violation
• Passengers must remain on the vehicle until they reach their ticketed destination; if you choose to exit at a stop that is not your destination, you do so at your own risk, and the vehicle will depart as scheduled

• Light snacks and non-alcoholic beverages are permitted on board, if they do not disturb other passengers
• Please avoid strong-smelling foods out of consideration for fellow travellers in a shared space
• Alcohol is not permitted on board under any circumstances
• All food waste and packaging must be taken with you when you leave the vehicle, please help us keep the cabin clean for the next passengers

• ZyroGo schedules and services are subject to change without notice
• While we work hard to maintain reliable, on-time performance, delays can sometimes occur due to factors outside our reasonable control — including traffic, road conditions, weather, mechanical issues, or other unforeseen circumstances
• If a delay is caused by factors beyond ZyroGo's reasonable control (e.g., weather, traffic, road closures, breakdowns), ZyroGo cannot be held liable, and passengers are not entitled to compensation of any kind
• If a delay is caused by an error entirely within ZyroGo's control:
• For delays under five (5) hours — no refund, voucher, or discount applies
• For delays over five (5) hours — if you choose to continue your trip, ZyroGo will provide a voucher worth 50% of your ticket's purchase price (before taxes and add-ons) to be used on a future trip; if you no longer wish to travel, you will be entitled to a voucher or a full refund to your original method of payment
• ZyroGo will make reasonable attempts to minimize delays and, where possible, make alternate arrangements to help you reach your destination
• If you choose to accept a refund or voucher in lieu of continuing your trip, you are responsible for arranging and covering the full cost of your own alternative transportation

• If a cancellation is caused by breakdowns, traffic, road conditions, weather, or other conditions beyond ZyroGo's reasonable control, ZyroGo cannot be held liable; however, exchanges or rebooking onto the next available ZyroGo departure may be offered at our discretion
• If a trip is cancelled for reasons entirely within ZyroGo's control, affected passengers will be entitled to a refund, voucher, exchange, or rebooking onto an alternative ZyroGo service where possible
• In either case, the passenger is responsible for arranging their own alternative means of transportation and for covering the full cost of that transportation — regardless of whether ZyroGo has already processed a refund, and regardless of any price difference between the refund amount and the cost of the alternative
• Passengers are not entitled to any further compensation beyond what is stated above
• ZyroGo cannot be held liable for any losses or expenses a passenger may incur, whether directly or indirectly, because of a trip cancellation
• All ticketed passengers will be informed of cancellations via SMS, email, or call as soon as possible

• No. ZyroGo will not arrange or cover third-party transportation, hotel accommodations, meals, or any other incidental costs resulting from a delay or cancellation
• If a ZyroGo delay or cancellation causes you to miss a connection to another carrier such as a train, flight, or other bus service ZyroGo cannot be held liable for the missed connection
• We encourage all passengers to plan and allow ample time between their scheduled ZyroGo arrival and any onward connections to account for the possibility of delays or cancellations
• Please refer to our Service Agreement for full details

• If there is a delay, schedule change, or cancellation affecting your trip, ZyroGo will notify all ticketed passengers via SMS, email, or call as soon as possible
• When ZyroGo becomes aware that a vehicle is more than two (2) hours behind schedule, we will proactively reach out to all affected passengers to inform them and discuss their options
• It is your responsibility to ensure that the email address and phone number provided at the time of booking are correct ZyroGo is not responsible for any inconvenience caused by incorrect contact information
• You can also contact ZyroGo customer support at any time for a live update on your trip status

• Some ZyroGo vehicles are equipped with onboard cameras for safety and security purposes
• By boarding a ZyroGo vehicle, all passengers are assumed to acknowledge and accept that video recording may take place during the trip
• Camera footage is used solely for safety, security, and incident-resolution purposes, and is handled in accordance with ZyroGo's Privacy Policy

• Yes. As a condition of carriage, ZyroGo reserves the right to conduct a search of passengers, baggage, and cargo for any substance, material, or article that may be disagreeable or dangerous to passengers, or that may expose passengers or baggage to risk, loss, or damage
• ZyroGo may refuse to accept any such item for transportation, or may require that it be placed in the lower baggage compartment as a condition of transport
• No person is obligated to permit a search however, if you decline, you may not be permitted to board or have your baggage placed on the vehicle

• Where seatbelts are provided, passengers are strongly encouraged to wear them for their own safety throughout the trip
• Seatbelt availability may vary depending on the vehicle assigned to your route, as ZyroGo may use vehicles of different sizes and configurations
• Please follow the driver's instructions regarding seatbelt always use

• Yes. Passengers are welcome to use child safety seats equipped with a 3-point harness, provided a children's fare ticket has been purchased for the seat space
• The passenger is responsible for securing the child safety seat to the vehicle's three-point lap/shoulder belt, where provided
• ZyroGo staff will not be responsible for installing or securing the child safety seat, and ZyroGo cannot be held liable for any damage or injuries caused by an improperly installed child seat

• ZyroGo drivers receive emergency preparedness training and will handle any situation that arises to the best of their abilities
• However, drivers are not trained law enforcement officers, security guards, paramedics, doctors, or firefighters the scope of their response is limited to the training they have received
• In an emergency, the driver may evacuate the bus if they believe it is necessary for the safety of passengers on board, provided that doing so would not place passengers in further danger
• If a situation is beyond the driver's training or ability to manage safely, the driver is required to contact emergency services (e.g., 911) and notify ZyroGo customer support immediately
• ZyroGo, its drivers, partners, and service providers cannot be held liable for any loss, harm, suffering, or injury, except in the case of gross negligence and within the limits prescribed by law

• Yes. ZyroGo reserves the right to refuse service to, or remove from the vehicle, any passenger who:
• Is under the influence of alcohol or drugs
• Engages in conduct or behaviour that is objectionable to other passengers or staff
• Is incapable of caring for themselves, unless travelling with an adult attendant
• Refuses to comply with ZyroGo's Policies and Agreements
• Emanates strong odours - from themselves or their belongings that cause discomfort to other passengers (including but not limited to strong perfumes, body odour, or strong-smelling food)
• Removal may occur at any designated stop or another location the driver selects
• No refund, credit, discount, or compensation of any kind will be issued if a passenger is denied boarding or removed from the vehicle for any of the reasons above

• Yes. ZyroGo reserves the right to ban a passenger from using our services in the future for any reason, including a serious breach of the Policies and Agreement
• A banned passenger may not attempt to circumvent the ban by any means including creating a new account, using another person's account, or having someone else purchase a ticket on their behalf
• If a banned passenger attempts to board, the driver may deny service on the spot; ZyroGo may use all methods at its disposal to enforce the ban, including notifying law enforcement
• A banned passenger is not entitled to any refund, credit, exchange, discount, or compensation of any kind
• It is also prohibited to knowingly help a banned individual purchase or acquire a ticket anyone caught doing so may also be banned under the same terms
• Please refer to our Service Agreement for full details

• You can reach ZyroGo customer support by email or by phone through our Call Center
• Contact details are available on the ZyroGo website and are included in your booking confirmation email
• All emails are monitored and will be responded to promptly
• Our Call Center team can assist with booking changes, refund requests, disruption updates, lost item inquiries, accessibility requests, and general questions

• ZyroGo sends notices about updates to your scheduled service including delays, schedule changes, and cancellations via SMS, email, or phone call using the contact information you provided at the time of booking
• It is your responsibility to ensure that the email address and phone number on your booking are accurate and up to date
• ZyroGo is not responsible for any inconvenience if you do not provide correct contact information
• Updates may also be posted on the ZyroGo website

• If you have a complaint about your trip, contact ZyroGo customer support by filling up the web form as soon as possible after the issue occurs
• When filing a complaint, please include:
• Your full name and booking reference
• The date and route of your trip
• A clear description of the issue
• Any supporting details (e.g., photos, receipts, the names of staff involved if known)
• ZyroGo will review your complaint and respond as promptly as possible
• If your complaint relates to an accessibility concern, please let us know — ZyroGo is committed to resolving accessibility-related issues quickly and thoroughly

• If you believe you have lost or forgotten something on board a ZyroGo vehicle, contact our customer support by email or phone within 48 hours of your trip
• Please include your full name, booking reference, trip date, and a detailed description of the lost item
• If found, we will update you within 24–48 hours
• If needed, ZyroGo can arrange courier service for the found item — all associated courier costs plus a handling fee will be charged and must be paid in advance by credit card
• Lost and found items that are recovered will be kept for a period of 14 days before being disposed of
• Storage charges may apply for items left at a ZyroGo vehicle or location

• Yes. Baggage-related claims (lost, or missing items) must be reported to ZyroGo customer support within 48 hours of your trip
• Claims submitted after these deadlines may not be processed
• Please refer to our Service Agreement for full details on reporting deadlines and claim procedures